A full support ticket system for your city - completely free. Agency Reports V2 gives players and admins a sleek in-game interface with live chat per report, optional AI assistance and Discord webhook integration. Automatic framework detection, no manual setup.
💰 Want it ad-free? The ad-free version is included with Agency-Admin and Agency-Essentials.
🎥 Showcase: https://youtu.be/pGx8fW5mDOc
Player Menu
Admin Menu
Settings
📋 Complete Ticket System
- Players create reports in-game via
/areport, admins manage everything via/areports - Live chat per report - persistent two-way conversation between admin and player
- Status workflow - Open → In Progress (claimed) → Closed, plus global delete
- Real-time sync, persistent message history and customizable categories (VDM, RDM, FailRP, Support, Bug Report, Other)
- Auto database setup - tables create themselves on first start, no manual SQL required
🛡️ Admin Utility Actions
- Claim, Close, Delete reports with one click
- Goto Player, Bring Player, Heal Player straight from the dashboard
📱 Agency Companion App
- Pair with the free Agency Companion app (iOS / Android) via QR code, right from the report UI
- Staff manage reports on the go, players track their own - admin rights are re-checked server-side on every action
🤖 AgencyAI Assistant (Beta)
- Optional AI-powered support replies directly inside reports
- Context-aware - uses report title, category, description and recent messages, with strict per-report privacy
- Two providers: Groq (free) and OpenRouter, fully configurable
📢 Discord Integration
- Rich embed notifications for created / claimed / closed / deleted reports
- Optional staff role mention for urgent tickets, plus an in-game Discord invite display & copy
✨ User Experience
- Smooth animations, 9 accent colors, adjustable panel position, scale and transparency
- Built-in emoji picker, advanced filters & search, collapse/expand, per-player UI settings
- 13 languages included - EN, DE, CS, ES, FR, IT, NL, PL, PT, RO, RU, SV, TR
🎯 Framework Support
- QBCore with native permission checks, ESX Legacy with group-based admin check, Standalone with ACE fallback
- Auto-detection on startup, or set manually via
Config.Framework - In-memory caching - 0.00ms idle, minimal server impact
📦 More scripts: https://shop.agencyg.de
💬 Support & Discord: https://discord.gg/RTax3aBMUs
Requires oxmysql. Config & locales stay open for editing.
